Winchester Leathers Ltd | Online Chesterfield Furniture Retailer

Delivery & Returns

Delivery

All prices quoted are collection prices only.

Please contact us for a quote for any orders outside the UK.

Our delivery service is WORLD-WIDE and we only use carriers that specialise in furniture transportation ensuring an efficient delivery service. The carrier will call and give you a time frame when they will be in your area. If the delivery is missed (for whatever reason) the delivery is rescheduled within 7-10 working days. Please note that it is your responsibility that what you ordered fits into your home or work entrance.

Returns Policy

Cancellations

We are pleased to offer a no-quibble cancellation policy, which is in addition to your statutory rights.
 
Should your purchase disappoint in any way, you may normally cancel your purchase provided you notify us before, or within 14 days after delivery. Your product must be complete, unused and in “as new” condition (e. g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories.

Your goods may be collected from the delivery address free of charge. If another method of return is used you will be responsible for the costs.

Faulty goods

Goods are fully guaranteed against faults in manufacture, materials or workmanship for a period of 12 months from delivery. No warranty is made in respect of commercial rather than domestic use. If your goods develop a fault within 28 days of delivery, the goods may be returned for either refund in full, or replacement. Replacement only is offered after 28 days and before 12 months. These promises do not apply to faults caused by accident, neglect or misuse.

 On receipt, you are required to check the goods for any damage or shortages and note down any problems on the delivery receipt. If the item is badly damaged, refuse the item and contact us immediately. We will subsequently take back any damaged goods to be replaced completely free of charge.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://­www.­hmso.­gov.­uk/­si/­si2000/­20002334.­htm

Privacy Policy

On receipt, you are required to check the goods for any damage or shortages and note down any problems on the delivery receipt. If the item is badly damaged, refuse the item and contact us immediately. We will subsequently take back any damaged goods to be replaced completely free of charge.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://­www.­hmso.­gov.­uk/­si/­si2000/­20002334.­htm

Queen Anne Chesterfield